Welcome to CityPack Supply LLC’s bag collection (handbags, backpacks, travel bags, etc.). Below are answers to frequently asked questions to help you choose and use our products more easily.

  1. What are the main materials used in our bags?

Our products use a variety of high-quality materials, such as PU leather, genuine leather, canvas, and nylon, balancing durability and style. Please refer to the product details page for specific information.

  1. Are the bags waterproof?

Some styles are water-repellent, but not completely waterproof. Please avoid prolonged immersion in water or use in heavy rain.

  1. Do you support returns and exchanges?

Yes. Returns and exchanges are possible if the product has quality issues or does not match the order. For non-quality issues, the product must be unused and in good condition.

  1. How long does shipping take?

Orders are generally shipped within 1-3 business days after successful payment. The exact time may vary slightly depending on inventory and logistics.

  1. Are there any subscription or automatic payment services?

No. All products are one-time purchases and do not involve any subscriptions or auto-renewal services.

  1. Is there a color difference in the bag?

Due to the influence of shooting light and different display devices, there may be slight color differences in the product. Please refer to the actual product.

  1. Is it suitable for daily commuting or travel?

Yes. We offer a variety of sizes and functional designs to meet the needs of different scenarios such as commuting, leisure, and travel.

  1. How to care for the bag?

It is recommended to avoid prolonged exposure to sunlight and humid environments. Clean regularly and store properly to extend its lifespan.

  1. Do you support wholesale or cooperation?

We support some wholesale and cooperation needs. Welcome to contact us through the “Contact Us” page.

  1. How to contact customer service?

You can contact us by email or phone, and we will provide you with timely assistance.

If you have any other questions, please feel free to contact CityPack Supply LLC. We are happy to serve you!